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Your useful numbers

Toll-free number

From Italy: 800 22 55 77

From abroad: +39 06 45560210

Monday to Friday from 8:30 to 22. Saturday from 9 to 17.

Call us from your certified mobile phone and enter your call center password.


Block debit and pre-paid card

From Italy: 800 822 056

From abroad: +39 02 60843768

Active 24h


Block credit card

From Italy: 800 992 100

From abroad: +39 02 3498 0176

Active 24h


Credit Card Support

From Italy: 800 955 981

From abroad: +39 02 349 80147

The service is active:
for Classic Credit Cards, from Monday to Friday, from 8:00 to 22:00,
For Gold Credit Cards, 24/7.

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What are your most frequently asked questions?


How do I use your online trading service?

An Investment Account is automatically available upon opening a current account, along with all the trading features.

The main features and benefits of the Widiba online trading service are:

- indexes and quotations in real time on Stocks, bonds, ETFs, CWs and Certificates
- virtual wallet to simulate buying and selling orders
- interactive and customisable graphs
- watchlist and stock selector
- real-time, 5-level trading book with push technology
- execution of orders at the best possible conditions
- portfolio integrated with all financial instruments
- cross selling of bonds
- conditioned orders
- stop loss and take profit
- securities lending for additional remuneration
- monitoring and alerts regarding orders
- up-to-date news with a focus on finance and markets
- fundamental analysis and technical analysis of Stocks
- bond yields
- SMS and notifications regarding your transactions in real time.

How much does the Widiba online trading service cost?

No fee is charged for using the trading platform. Clients are only charged trading fees for executed orders.

Are trading fees charged for orders that have been cancelled or not executed?

No trading fees are charged for orders that are cancelled or not executed.

Widiba charges a 0.15% simplified charge on the value of the executed transaction, with a minimum of 5.00 € and a maximum of 25,00 € for Italian markets and securities, and a minimum of 10.00 € and a maximum of 25.00 € for foreign markets and securities, for transactions submitted through the Widiba online channel.

What markets can I access online?

There are 21 worldwide markets for online trading. Italian markets: MTA, TAH, MOT, EuroTLX, ETFplus, MIV, AIM, SeDex, DDT, Hi-MTF. Foreign markets: NASDAQ, NYSE, NYSE MKT, London Stock Exchange, Deutsche Börse - XETRA, Euronext (France, Holland, Belgium, Portugal), Spain, Greece.

Can I consult the latest financial news in real time?

The latest financial news for all the Italian and foreign markets is available in real time. For real-time quotations, enters Widiba and type Markets Report. For the Italian market, no fee is applied.

What is a Watchlist?

Watchlists are customised lists used to monitor all securities and financial instruments of interest.

What does the stock selector do?

The stock selector is an advanced search engine designed to allow clients to select stocks dynamically, according to different qualitative and quantitative characteristics.

There are more than 30 filters available, split into 5 categories: Market, Performance, Fundamental Analysis, Technical Analysis. It is also possible to name individual searches and save the filters used.

What is the cross-selling of bonds?

With the cross-selling of bonds, you can buy a bond listed on a market (e.g. MOT) and sell it on another market (e.g. EuroTLX).

What are alerts and conditioned orders?

By setting an alert, you are asking to be notified by email and/or SMS whenever a selected event occurs (e.g. send me an email when the price of a security exceeds a certain value).

Conditioned orders involve the insertion of an order in addition to a notification (e.g. send me an email and buy 1000 shares when the price of a security exceeds a certain value, e.g. 1 €).

What is meant by stop loss and take profit?

These are automatic orders that can be inserted when entering an order or conditioned order. They are activated when a stock trades below a certain price (activation price).

Stop Loss is used to sell a stock that trades below a certain price to limit losses, while Take Profit allows you to sell a stock when it trades above a certain price, enabling you to close your trade upon reaching a determined gain.

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