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Your useful numbers

Toll-free number

From Italy: 800 22 55 77

From abroad: +39 06 45560210

Da lunedì a venerdì dalle 8:30 alle 22. Il sabato dalle 9 alle 17.

Chiamaci dal tuo cellulare certificato e inserisci la tua password call center.


Block debit and pre-paid card

From Italy: 800 822 056

From abroad: +39 02 60843768

Active 24h


Block credit card

From Italy: 800 992 100

From abroad: +39 02 3498 0176

Active 24h


Credit Card Support

From Italy: 800 955 981

From abroad: +39 02 349 80147

The service is active:
for Classic Credit Cards, from Monday to Friday, from 8:00 to 22:00,
For Gold Credit Cards, 24/7.

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Accessibility

Banca Widiba has always had one goal: to make the banking experience natural and intuitive.

Our commitment
Inclusiveness is a value, and we work to ensure that everyone has the same access to our services. That's why we firmly believe that the most effective way to continue to improve our services is to listen to our customers.
We conduct analyses, studies and tests on our digital platforms, also with the support of users. All this improves the usability of our services and enables everyone to live our ecosystem to the full.
This is why Banca Widiba supports the Sustainable Development Goals (SDGs), with the aim of reducing all kinds of inequality by promoting social, economic and political inclusion, regardless of age, gender, ability, ethnicity, religion, economic status or other diverse backgrounds.

Our journey
Since its establishment, Banca Widiba’s online presence has been characterised by the adaptability of our website, which is completely responsive, meaning that it can be used from any device (Desktop, Tablet and smartphone).
Since 2019, Banca Widiba has also been on"Google Home", Google’s smart speaker that lets our customers experience the bank using their own voice, to check information about their bank account through simple voice commands.
Our app also enables the use of integrated assistive technologies such as text to speech.
Finally, the PDF documents that can be downloaded from our website are designed for easy use. Optimising them is a goal we pursue constantly, and at the moment they are partially in line with the accessibility goal we wish to achieve.
We have taken some steps in the right direction, but the journey towards complete accessibility is not yet complete.

Our challenge

One of our daily challenges is to ensure that our platforms can be used by all our customers.
Our goal is to meet the accessibility requirements laid down in the UNI CEI EN 301549 standard (Annex A). To this end, we carry out constant maintenance and updates to our platforms.

We always listen to you
If you have any concerns, please write to accessibile@widiba.it.

Documentation

Mobile App Accessibility Statement

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Public Site Accessibility Statement

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Internet Banking Accessibility Statement

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