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Do you have any complaints about our products and services?
We can help you to formulate your comments to speed up our response and, if necessary, we can suggest the most effective ways to lodge your complaint Call us!
We are at your disposal from Monday to Friday from 8:30 to 22:00 and on Saturday from 9:00 to 17:00.
Calls from Italy are free. Calls from abroad will be charged at the network provider rates.
From Italy800 22 55 77
From abroad +39 06 45560210
Contact us via email or PEC
Email us at firstname.lastname@example.org, also from your certified email address.
Please specify your personal and account details and a detailed description of your request. Alternatively you can attach the filled-in facsimile to your email.
Facsimile of email and letter NOTE: Remember that for any disputes related to your Credit Cards, you will need to use the Online Form.
Contact us via traditional mail
You can send a registered letter with acknowledgement of receipt to:
Banca Widiba S.p.A. Direzione Compliance e Antiriciclaggio - Ufficio Reclami, via Messina 38, Torre D - 20154 Milano
Please specify your personal and account details and a detailed description of your request. Alternatively you can attach the
filled-in facsimileto your email.
Facsimile of email and letter
For disputes regarding Credit Cards, you can send a registered letter with acknowledgement of receipt to:
Widiba Casella Postale 950 - 20123 Milano
Widiba will process your request immediately.
The maximum response time, as provided by law, may vary depending on the object of the complaint:
30 daysof receipt for complaints regarding banking or financial services
90 daysfor complaints related to investment services.
15 daysfor complaints regarding Privacy
Appeals lodged with the Claims and Complaints Office, the AFB or the Ombudsman do not preclude the right of the Customer to seek redress at any time with the judicial authorities, a conciliatory board or, where available, a board of arbitration.
Policy on processing of complaintsDownload
Practical Guide to the Banking and Financial Arbitration Body (ABF)Download
Regulations of the Banking and Financial Conciliation ServiceDownload
Form for complaints to the Banking and Financial Arbitration BodyDownload
Regulations of the Banking and Financial OmbudsmanDownload
Regulations of the Consob Chamber of Conciliation and ArbitrationDownload
2015 Complaints Management ReportDownload
Complaints management report 2017Download
Complaints management report 2018Download