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Your useful numbers

Toll-free number

From Italy: 800 22 55 77

From abroad: +39 06 45560210

Da lunedì a venerdì dalle 8:30 alle 22. Il sabato dalle 9 alle 17.

Chiamaci dal tuo cellulare certificato e inserisci la tua password call center.


Block debit and pre-paid card

From Italy: 800 822 056

From abroad: +39 02 60843768

Active 24h


Block credit card

From Italy: 800 992 100

From abroad: +39 06 45560210

Active 24h


Credit Card Support

From Italy: 800 955 981

From abroad: +39 02 349 80147

The service is active:
for Classic Credit Cards, from Monday to Friday, from 8:00 to 22:00,
For Gold Credit Cards, 24/7.

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Do you wish to report something?

Do you have any complaints about our products and services? We can help you to formulate your comments to speed up our response and, if necessary, we can suggest the most effective ways to lodge your complaint Call us!

We are at your disposal from Monday to Friday from 8:30 to 22:00 and on Saturday from 9:00 to 17:00.
Calls from Italy are free. Calls from abroad will be charged at the network provider rates.

Call us

From Italy

800 22 55 77

From abroad

+39 06 45560210

Contact us via email or PEC

Email us at reclami@widipec.it, also from your certified email address.
Please specify your personal and account details and a detailed description of your request. Alternatively you can attach the filled-in facsimile to your email.

Facsimile of email and letter


NOTE: Remember that for any disputes related to your Credit Cards, you will need to use the Online Form.

Contact us via traditional mail

You can send a registered letter with acknowledgement of receipt to: Banca Widiba S.p.A. Compliance and Anti-Money Laundering Department - Claim Office, via Messina 38, Tower D - 20154 Milan
Please specify your personal and account details and a detailed description of your request. Alternatively you can attach the filled-in facsimileto your email.

Facsimile of email and letter


For disputes regarding Credit Cards, you can send a registered letter with acknowledgement of receipt to:
Banca Widiba Casella Postale 950 - 20123 Milano

Response times

Banca Widiba will process your request immediately.

The maximum response time, as provided by law, may vary depending on the object of the complaint:

  • Within 60 calendar days from the date of receipt, if the complaint relates to banking products and services, financial instruments or investment services

  • Within 45 calendar days from the date of receipt, if the complaint relates to insurance brokerage services

  • Within 15 working days from the date of receipt, if the complaint relates to payment services

  • Within 30 calendar days, if the complaint is Privacy related

Appeals lodged with the Claims and Complaints Office, the AFB or the Ombudsman do not preclude the right of the Customer to seek redress at any time with the judicial authorities, a conciliatory board or, where available, a board of arbitration.

Complaints Policy and useful documents

Rendiconto gestione reclami 2022

Download

Policy on processing of complaints

Download

Practical Guide to the Banking and Financial Arbitration Body (ABF)

Download

Regulations of the Banking and Financial Conciliation Service

Download

Form for complaints to the Banking and Financial Arbitration Body

Download

Regulations of the Banking and Financial Ombudsman

Download

2015 Complaints Management Report

Download

2016 Complaint management report

Download

Complaints management report 2017

Download

Complaints management report 2018

Download

2019 Complaints Management Report

Download

rendiconto_reclami_2020

Download

Complaints management report 2021

Download

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