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Your useful numbers

Toll-free number

From Italy: 800 22 55 77

From abroad: +39 06 45560210

Monday to Friday from 8:30 to 22. Saturday from 9 to 17.


Block debit and pre-paid card

From Italy: 800 822 056

From abroad: +39 02 60843768

Active 24h


Block credit card

From Italy: 800 992 100

From abroad: +39 06 45560210

Active 24h


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Privacy

Security and Technology

Transparency

Complaints

FAQ

Company details & copyright

MiFID

Do you wish to report something?

Do you have any complaints about our products and services? We can help you to formulate your comments to speed up our response and, if necessary, we can suggest the most effective ways to lodge your complaint Call us!

We are at your disposal from Monday to Friday from 8:30 to 22:00 and on Saturday from 9:00 to 17:00.
Calls from Italy are free. Calls from abroad will be charged at the network provider rates.


Call us

From Italy800 22 55 77

From abroad +39 06 45560210


Contact us via email or PEC

Email us at reclami@widipec.it, also from your certified email address.
Please specify your personal and account details and a detailed description of your request. Alternatively you can attach the filled-in facsimile to your email.

Facsimile of email and letter

NOTE: Remember that for any disputes related to your Credit Cards, you will need to use the Online Form.

Contact us via traditional mail

You can send a registered letter with acknowledgement of receipt to:

Banca Widiba S.p.A. Direzione Compliance e Antiriciclaggio - Ufficio Reclami, via Messina 38, Torre D - 20154 Milano

Please specify your personal and account details and a detailed description of your request. Alternatively you can attach the filled-in facsimileto your email.

Facsimile of email and letter

For disputes regarding Credit Cards, you can send a registered letter with acknowledgement of receipt to:

Widiba Casella Postale 950 - 20123 Milano

Response times

Widiba will process your request immediately.

The maximum response time, as provided by law, may vary depending on the object of the complaint:

  • Within 30 days of receipt for complaints regarding banking or financial services

  • Within 90 days for complaints related to investment services.

  • Within 15 days for complaints regarding Privacy

Appeals lodged with the Claims and Complaints Office, the AFB or the Ombudsman do not preclude the right of the Customer to seek redress at any time with the judicial authorities, a conciliatory board or, where available, a board of arbitration.

Complaints Policy and useful documents

Policy on processing of complaints

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Practical Guide to the Banking and Financial Arbitration Body (ABF)

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Regulations of the Banking and Financial Conciliation Service

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Form for complaints to the Banking and Financial Arbitration Body

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Regulations of the Banking and Financial Ombudsman

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Regulations of the Consob Chamber of Conciliation and Arbitration

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2015 Complaints Management Report

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Complaints management report 2017

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