Widiba

Do you wish to report something?

Do you have any complaints about our products and services? ~~We can help you~~ to formulate your comments to speed up our response and, if necessary, we can suggest the most effective ways to lodge your complaint ~~Call us!~~

We are at your disposal from Monday to Friday from 8:30 to 22:00 and on Saturday from 9:00 to 17:00.
Calls from Italy are free. Calls from abroad will be charged at the network provider rates.

Call us

From Italy

800 22 55 77

From abroad

+ 39 0577 381900

Contact us via email or PEC

Email us at reclami@widipec.it, also from your certified email address.
Please specify your personal and account details and a detailed description of your request. Alternatively you can attach the filled-in facsimile to your email.

~~Facsimile of email and letter~~

~~NOTE~~: Remember that for any disputes related to your Credit Cards, you will need to use the Online Form.

Contact us via traditional mail

You can send a registered letter with acknowledgement of receipt to: ~~Banca Widiba S.p.A. Ufficio Legale Settore Reclami e Contenzioso, via Messina 38 Torre D - 20154 Milano~~.
Please specify your personal and account details and a detailed description of your request. Alternatively you can attach the ~~filled-in facsimile~~to your email.

Facsimile of email and letter

For disputes regarding Credit Cards, you can send a registered letter with acknowledgement of receipt to:
~~Banca Widiba Casella Postale 950 - 20123 Milano~~

Response times

Banca Widiba will process your request immediately.

The maximum response time, as provided by law, may vary depending on the object of the complaint:

Within 60 calendar days from the date of receipt, if the complaint relates to banking products and services, financial instruments or investment services
Within 45 calendar days from the date of receipt, if the complaint relates to insurance brokerage services
Within 15 working days from the date of receipt, if the complaint relates to payment services
Within 30 calendar days, if the complaint is Privacy related

Appeals lodged with the Claims and Complaints Office, the AFB or the Ombudsman do not preclude the right of the Customer to seek redress at any time with the judicial authorities, a conciliatory board or, where available, a board of arbitration.