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MiFID
Do you have any complaints about our products and services? We can help you to formulate your comments to speed up our response and, if necessary, we can suggest the most effective ways to lodge your complaint Call us!
We are at your disposal from Monday to Friday from 8:30 to 22:00 and on Saturday from 9:00 to 17:00.
Calls from Italy are free. Calls from abroad will be charged at the network provider rates.
Call us
From Italy800 22 55 77
From abroad +39 06 45560210
Contact us via email or PEC
Email us at reclami@widipec.it, also from your certified email address.
Please specify your personal and account details and a detailed description of your request. Alternatively you can attach the filled-in facsimile to your email.
Facsimile of email and letter
NOTE: Remember that for any disputes related to your Credit Cards, you will need to use the Online Form.
Contact us via traditional mail
You can send a registered letter with acknowledgement of receipt to:
Banca Widiba S.p.A. Compliance and Anti-Money Laundering Department - Claim Office, via Messina 38, Tower D - 20154 Milan
Please specify your personal and account details and a detailed description of your request. Alternatively you can attach the filled-in facsimileto your email.
Facsimile of email and letter
For disputes regarding Credit Cards, you can send a registered letter with acknowledgement of receipt to:
Widiba Casella Postale 950 - 20123 Milano
Widiba will process your request immediately.
The maximum response time, as provided by law, may vary depending on the object of the complaint:
Within
30 daysof receipt for complaints regardingbanking or financial servicesWithin
90 daysfor complaints related to investment services.Within
15 daysfor complaints regarding Privacy
Appeals lodged with the Claims and Complaints Office, the AFB or the Ombudsman do not preclude the right of the Customer to seek redress at any time with the judicial authorities, a conciliatory board or, where available, a board of arbitration.
Policy on processing of complaints
DownloadPractical Guide to the Banking and Financial Arbitration Body (ABF)
DownloadRegulations of the Banking and Financial Conciliation Service
DownloadForm for complaints to the Banking and Financial Arbitration Body
DownloadRegulations of the Banking and Financial Ombudsman
DownloadRegulations of the Consob Chamber of Conciliation and Arbitration
Download2015 Complaints Management Report
DownloadComplaints management report 2017
DownloadComplaints management report 2018
Download