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Your useful numbers

Toll-free number

From Italy: 800 22 55 77

From abroad: +39 06 45560210

Da lunedì a venerdì dalle 8:30 alle 22. Il sabato dalle 9 alle 17.

Chiamaci dal tuo cellulare certificato e inserisci la tua password call center.


Block debit and pre-paid card

From Italy: 800 822 056

From abroad: +39 02 60843768

Active 24h


Block credit card

From Italy: 800 992 100

From abroad: +39 02 3498 0176

Active 24h


Credit Card Support

From Italy: 800 955 981

From abroad: +39 02 349 80147

The service is active:
for Classic Credit Cards, from Monday to Friday, from 8:00 to 22:00,
For Gold Credit Cards, 24/7.

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What are your most frequently asked questions?


How do I activate a Time Deposit or Demand Deposit?

They are already included for free in Conto Widiba. Just open a current account and you can immediately start using them to manage your savings.

What is the difference between a Demand Deposit and a Time Deposit?

They are two savings management solutions.
With a Demand Deposit, you earn a constant gain on your savings. With a Time Deposit, instead, you earn a variable gain based on the term you choose.
If you transfer your savings from your account to a Demand Deposit, they will remain available at any time, for any need. A Demand Deposit guarantees a basic return.
With the Time Deposits, instead, you choose the time for which you wish to tie up your savings: the longer the term, the greater the return.

If I have tied up some savings in Time Deposits and I need the money before the term is up, what can I do?

Such sums may be freed up at any time, without charge and without penalty. In this case, you will be paid the basic rate offered by the Demand Deposit.
You can free up the entire amount in advance (total release) or just a part of the sums tied-up (partial release).

When is the interest on the sums deposited in a Time Deposit credited to my account?

Interest is credited to the current account at the end of the fixed term.

How do I move funds between my current account and Demand Deposit, and vice versa?

Enter Widiba and type Transfers. Transfers can be:

- Single: to transfer monies between your current account and Deposit, or vice versa, whenever you want
- Periodic: choose the amount and frequency of the transfer, and the monies will automatically be moved accordingly
- Limit-based: set a minimum and maximum ceiling for your current account, and whenever your balance reaches the threshold you've set, the sums will automatically be transferred.

When is the interest on the sums deposited in a Demand Deposit credited to my account?

Interest is accrued daily and is credited to the current account at the end of each quarter.

Are sum deposited in a Demand Deposit or Time Deposit protected by the Interbank Deposit Protection Fund?

Yes, the amounts deposited are protected by the Interbank Deposit Protection Fund, which covers the client for up to 100,000 €.

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