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Your useful numbers

Toll-free number

From Italy: 800 22 55 77

From abroad: +39 06 45560210

Da lunedì a venerdì dalle 8:30 alle 22. Il sabato dalle 9 alle 17.

Chiamaci dal tuo cellulare certificato e inserisci la tua password call center.


Block debit and pre-paid card

From Italy: 800 822 056

From abroad: +39 02 60843768

Active 24h


Block credit card

From Italy: 800 992 100

From abroad: +39 02 3498 0176

Active 24h


Credit Card Support

From Italy: 800 955 981

From abroad: +39 02 349 80147

The service is active:
for Classic Credit Cards, from Monday to Friday, from 8:00 to 22:00,
For Gold Credit Cards, 24/7.

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What are your most frequently asked questions?


How can I access my Conto Widiba?

You can open Conto Widiba from www.widiba.it, by clicking on OPEN ACCOUNT. It only takes five minutes and is completely paperless.

What costs and charges will I incur with a Widiba current account?

Clarity comes as no surprise! The Widiba current account applies zero opening and management charges to new clients for the first 12 months, with free debit card included, Investment Account, and a free digital signature and certified mailbox for as long as you are a Widiba client. To consult the Info Factsheets and the pre-contractual statement, go to the Transparency section.

What documents are required and how can I send them?

To open a Widiba Account, just keep a valid identity document, tax code or national health card at hand, along with a blank sheet of paper with your signature. If you choose to complete the recognition process by SEPA bank transfer or in a branch of the MPS Group, you can email the documents to documenti@widiba.it.

How do I open an account?

Just click on OPEN ACCOUNT and follow 6 steps:

- Enter your data
- Customize the account
- Transcribe the details of your document
- Self-certifications
- Read and sign
- Identification

What is a Remote Digital Signature?

A digital signature is the IT equivalent of a traditional handwritten signature on paper: it guarantees the identity of the signer; it guarantees that the document has not been altered after it was signed; it grants full legal validity to the signed document.

Digital signatures are issued by an authorized third party, known as the Certification Authority (or “CA”), which, in the case of Widiba, is Infocert.

For more information: www.agid.gov.it

What is the purpose of having a Remote Digital Signature in Widiba?

To sign your documents from the comfort of your own home, validly and in total safety.

Through the use of a RDS, you can sign contracts and, more generally, take on commitments and make declarations solely within the context of your relations with the Bank or by means of same.

You can use it to sign new contracts (e.g. to request new products), and to amend or integrate contracts relating to products that are already active.

With a digital signature, you can open your account faster, without having to wait to receive the paper contract.
What’s more, you can save paper and ink.

What are the features of the Widiba RDS?

The RDS released by InfoCert, in collaboration with Widiba, can only be used on the Widiba website, and therefore is a known as a ”closed digital signature". The service is free of charge for as long as you are a Widiba client.

What is a PEC Certified Electronic Mailbox?

A certified email is the equivalent of a registered letter with return receipt, which grants email communications legal validity. The service is free of charge for as long as you are a Widiba client.

Why do I need a Certified Electronic Mailbox in Widiba?

Certified mailboxes make it possible to finalize contracts faster and more securely, starting with the one relating to your Widiba Account. Having the same legal value as a registered letter, a certified email communication makes it possible to reduce the times required to share, forward and manage any type of document between you and the Bank.

Certified mailboxes can also be used for purposes not directly linked with your relationship with the bank (e.g. to send/receive documents to/from third parties, etc.).

Can I change the PEC address assigned to me by Widiba while opening my account?

Yes, after you have opened your account, you can replace the address assigned by Widiba with your own personal PEC already in use.

Can I register my wife or another family member as co-holders of my current account?

You can open a bank account in the name of up to at most three people. The account holders will just have to follow the simple instructions found on the website.

How can I access my Conto Widiba?

You can access your current account from a PC, tablet, smartphone, Apple Watch and Apple TV, using a conventional username and password, a vocal password, or in Touch ID sign-in mode if your devices supports it.

You can download the Widiba app for smartphones or the My Money app for tablets, and keep tabs on your account wherever you are!

Can I transfer my old current account to Widiba?

With WidiExpress, awarded by ABI as the best innovation in the banking world, you can quickly transfer your old account to Widiba, including all related services, such as bank transfers, bills, salary or pension, mortgage and investments. Everything online, free of charge and in 3 easy steps: just fill out an online form, sign it digitally and, with a click, we will see to the rest in just 12 days!

What can I transfer with WidiExpress?

With WidiExpress, you can transfer your old current account and all associated services or transfer individual services: bills/direct debits, incoming and outgoing payments, salary or pension, securities portfolios and investments, Telepass and everything you had in your old account.

When I make transfer my current account, what should I do about my cards and cheques?

You'll have to make them unusable, for example by cutting them up. If you cannot find them or have problems retrieving the data of your old cards or cheques, calls the Widiba team at the Toll Free Number 800 22 55 77.

When transferring my current account, how can I transfer my salary?

Simply select Close old account to transfer all services, and Widiba will redirect your salary to your Conto Widiba, along with all other incoming payments to your old account for the next 12 months. Remember to communicate your new IBAN to your employer and to all those who make payments into your old account.

When transferring my current account, can I also transfer my mortgage?

Simply select Close old account to transfer all services, and Widiba will do the rest. Your mortgage instalments will be automatically charged to your new Conto Widiba.

I wish to transfer only some of the recurrent bank transfers and/or direct debits on my old account. Must I fill out the online form?

To transfer only specific services, go to the Transparency section and download the Transfer of Payment Services form. Fill it in, sign it and send it with your certified email to richieste@widipec.it.

What should I do after submitting the transfer request?

We'll think of everything else! Keep an eye on your mailbox, you will receive a confirmation email. Just remember to communicate your new IBAN to all those who make payments into your old account.

Is it possible to transfer a deposit account?

You can transfer a deposit account, but bear in mind that if your deposit account has an IBAN, you need to contact your old bank directly to close it. Alternatively, always bear in mind that a deposit account is an ancillary service to your main current account. When you close your old account via WidiExpress, your old bank should close your deposit and credit the money it contains to your current account, and then it should transfer the final balance to your Conto Widiba.

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